Return & Refund Policy

Last updated: 2021-06-03

Return

  • Returns are only eligible if artwork(s) received does not correspond to the initial description mentioned (e.g. dimension, medium, etc)

  • You have 8 (eight) calendar days to return artwork(s) from the date you received it.

  • To be eligible for a return, the artwork must be in the same condition that you received it. Artwork(s) must be in the original packaging. Artwork(s) needs to have the receipt and a recording evidence when unboxing the artwork(s).

  • The cost of returning will be beared by the buyer.

 

Please send the artwork(s) you wish to return to the L PROJECT’s warehouse address below:

Jl. Brawijaya IC No.4, RT.4/RW.2, Pulo, Kecamatan Kebayoran Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia 12160

 

Refund

  • We will immediately notify you on the status of your refund after inspecting the item.

  • The inspection procedure will take 7 (seven) working days after we receive the returned artwork(s).

  • L Project reserves the right to decide the appropriate amount of refund depending on various factors

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact information for return and refund: info@lproject.net or +62 811 155 773